Delivery Information

We partner with various couriers for all deliveries within the UK.

All orders are shipped from our distribution centre in Scotland on a daily basis, Monday-Friday.

Please use the below information as a guide to estimate the delivery time of your orders unless stated otherwise during the checkout.

Free Delivery

Free delivery to mainland GB addresses on orders over £99* are by either a parcel courier or a pallet courier. See below for further information.

* Terms and conditions apply. Please note: Free Delivery may be Kerbside only. Highlands and Islands are subject to a delivery charge.

Standard Kerbside Delivery (3-5 Working Days)

Expected timescale is 3-5 working days.

One Man Pallet Delivery (3-5 Working Days)

Extended delivery is estimated between 3-5 working days. All deliveries are made Monday - Friday between 7 am and 6pm. These are kerbside only. We advise having two bodies available to help the courier with larger or heavy deliveries. Please note, Fitshop advises against one-man delivery for larger or heavy orders.

Two Man/Ground Floor Delivery: (UK mainland only | 7 - 10 Working Days)

Extended delivery is estimated within 7-10 working days. This service is available on larger orders or premium-priced products. You will be called to book a delivery one day in advance. Subject to suitable and safe access, the couriers will place the product into a ground floor room of your choice.

Parcel Delivery:

All parcels will require a signature or proof of delivery. Our couriers are following social distancing measures and ensure orders get to our customers safely.

Special Delivery Requests

If you are looking for express delivery, or to delay the dispatch of your order please call our Sales Team on 0141 737 2250 or visit your local store to place your order.

Premium Installation - 10-14 working days

Our installation service is for UK mainland. If you live in Isle of Man, Channel Islands, Hebrides or Orkney Islands, please contact our dedicated sales team on 0141 737 2250 or sales@fitshop.co.uk Items are delivered and installed on the same day, in a room of choice*. Once you have made your purchase, a member of our installation team will contact you within 24 working hours. For any further information, please use our FAQ’s page here.

*Please note that a surcharge will be applied for any non ground floor installs, waste disposal or assistance with connectivity to WIFI/Bluetooth, should this occur a member of our team will contact you with further information.

Life Fitness Installation

If you have chosen our free Life Fitness Installation service, please note this is only available in mainland UK and may be restricted by some postcodes. Our team will contact you once you have placed your order to arrange a suitable date & time to complete your install and take you through a pre-delivery checklist to ensure a smooth installation on the day.

Different Delivery Address / ID Checks

We may email you to carry out further checks to verify the cardholders details, such as requesting identification. These checks may delay the dispatch of your order, but we aim to request the additional information within 72 working hours of you placing the order. We will never ask for any sensitive information to be sent to us.

Delivery to Ireland

For delivery to Ireland, please contact our sales team on 0141 737 2250 or 0141 876 3976 / sales@fitshop.co.uk.

Commercial/Business Orders Delivery

For commercial gyms/studios please call the sales team to discuss delivery and installation options.

Delivery times can increase during busy periods of the year. Please call to confirm current lead times if you require a quicker or dated delivery.

Mail Order Return Delivery

Please note: Mail Order Return items are pallet / kerbside deliveries due to the product being built.

Annual stocktake

Please note during our annual stocktake period, deliveries may be slightly delayed. All delivery dates quoted above are from date of despatch.